Refund policy

Money Back Guarantee

At Great British Lawn Co, we stand behind the quality of our products. That’s why we offer an 8-week Money Back Guarantee to ensure you are completely satisfied with your purchase.

How It Works If you are not happy with the results of your lawn care product after following the provided instructions, we can process a refund or provide the products and expertise to put things right.

Eligibility for a Refund To qualify for a refund under our guarantee, please ensure:

  • The product has been used as per the instructions provided.

  • You have allowed sufficient time for results to show (typically 8 weeks).

  • You submit your refund request within 16 weeks of the purchase date.

How to Request a Refund To initiate a refund request, please contact us at hello@greatbritishlawnco.com with the following details:

  • Your order number

  • Photos showing the condition of your lawn before and after using our product

  • A brief description of how you applied the product

Our team will review your request and respond within 5 working days.

Refund Processing If your refund request is approved:

  • Refunds will be issued to the original payment method.

  • Please allow up to 10 working days for the refund to appear in your account.

  • Shipping costs are non-refundable.

Exceptions Our 8-week Money Back Guarantee does not cover:

  • Incorrect product application that does not follow the instructions.

  • Damage caused by external factors such as extreme weather, pests, animals or improper lawn maintenance.

  • Orders placed more than 16 weeks ago.

Contact Us If you have any questions about our Money Back Guarantee, please reach out to us at: Email: [Insert Contact Email]
Website: www.greatbritishlawnco.com

We are committed to helping you achieve a greener, healthier lawn and ensuring your satisfaction with our products.